Vellura – Terms and Conditions

1. Agreement to Terms

By accessing or using the Vellura website, products, and services (“Services”), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree, you must not access or use our Services.

2. Eligibility

You must be at least 18 years old to use our Services. By using our Services, you represent that you meet this requirement.

3. Medical Disclaimer

Vellura provides information and services related to hormone replacement therapy and wellness. All content provided through our Services is for informational purposes only and does not replace professional medical advice, diagnosis, or treatment.

Always consult a qualified healthcare provider before making medical decisions. Vellura does not guarantee specific outcomes from our Services.

4. Services and Products

Vellura may modify, update, or discontinue any Services or products at any time without notice. Prices and availability are subject to change.

5. Prescription Services

If your treatment requires a prescription, it will only be issued by a licensed healthcare provider after an evaluation. Providers are independent professionals and are solely responsible for the quality and appropriateness of the care they provide.

6. No Provider–Patient Relationship Without Consultation

No provider–patient relationship is created by your use of the website alone. A relationship is only formed after you complete an intake process, are evaluated by a licensed provider, and receive confirmation of treatment.

7. Payment and Billing

All fees for Services must be paid in full at the time of purchase unless otherwise stated. You authorize Vellura to charge the payment method you provide for all purchases.

All prices are listed in U.S. dollars unless stated otherwise. Taxes and shipping fees may apply.

Failure to make timely payments may result in suspension or termination of Services.

8. Refunds and Cancellations

Due to the personalized nature of our Services, all sales are final unless otherwise required by law. If you believe you are entitled to a refund under applicable law, you must contact us promptly.

9. Subscription Services

If you enroll in an ongoing subscription, your payment method will be charged automatically at the agreed interval until you cancel. You may cancel future renewals by contacting us at least 5 business days before your next billing date.

10. User Responsibilities

You agree to:

1. Provide accurate, complete, and current information.
2. Use the Services only for lawful purposes.
3. Not misuse, reverse‑engineer, or interfere with the Services.
4. Not submit false or misleading information to obtain medical treatment.

11. Intellectual Property

All content, trademarks, and designs on the Vellura website are the property of Vellura or its licensors. You may not copy, modify, distribute, or exploit any content without written consent.

12. Third‑Party Services

Our Services may integrate with third‑party providers (such as payment processors or telehealth platforms). Vellura is not responsible for the actions, omissions, or content of these third parties.

13. Limitation of Liability

To the fullest extent permitted by law, Vellura and its affiliates, officers, directors, employees, and agents shall not be liable for any damages, including but not limited to indirect, incidental, or consequential damages, arising from your use of the Services.

14. Indemnification

You agree to indemnify and hold harmless Vellura, its affiliates, and its providers from any claims, damages, or expenses (including legal fees) arising from your use of the Services, your breach of these Terms, or your violation of any applicable law.

15. No Warranties

Vellura provides the Services “as is” and without warranties of any kind, whether express or implied. We do not guarantee uninterrupted or error‑free operation, nor do we guarantee results from use of our Services.

16. Dispute Resolution

Any disputes arising out of or related to these Terms or the Services shall be resolved through binding arbitration in [Insert State], except where prohibited by law. You waive your right to a jury trial.

17. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of [Insert State], without regard to conflict of law principles.

18. Changes to Terms

Vellura may update these Terms at any time. Any changes will be effective immediately upon posting. Continued use of the Services after changes are posted constitutes acceptance of those changes.